As an IT Manager, you will provide support to a variety of teams—artists, designers, programmers, administrative staff, and more—to keep their workstations, software, and other tools running smoothly. You will play a key role in assessing the studio’s infrastructure, anticipating future needs, planning necessary support, and leading our IT Support Technicians team.

From the beginning of your journey with us, you will:

• Manage the local IT team by coaching team members, setting clear job expectations, evaluating their performance, and helping them plan and set goals.
• Provide first-line technical support for users, helping with hardware, software, and network issues.
• Manage hardware and software inventories, ensure IT resources are secure and compliant, and provide reports as needed.
• Act as the initial point of contact for security alerts from EDR (Endpoint Detection and Response) or other security investigations.
• Work closely with the HQ IT Manager, Global Infrastructure, and Infosec teams at Gameloft to enhance standardization, operational efficiency, and security across the company.
• Manage the installation and licensing of software packages.
• Use monitoring tools like Zabbix to ensure the infrastructure is healthy and responsive.
• Work with virtualization platforms to manage resource use and server load.
• Provide regular reports to the Studio Manager and the HQ IT Manager to ensure alignment with studio and company priorities
• Take a hands-on approach by actively moving equipment in the studio and assisting with shipping.
• Oversee on-premises services and network operations.
•  Experience with version control, software development toolchains or content creation software is considered favorable.